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Designer/Programmer/Developer/Engineer |
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Knowledge
Demands |
Required Knowledge
Sets1 |
Applicable
Information Resources and Tutorials |
|
Above Average |
Public Relations:
Knowledge of ongoing activities that ensure a company has a
strong public image.
Practical applications of knowledge:
|
-
Best Practices: Voluntary Product Accessibility Templates (VPATs)
-
How to Evaluate Telecommunications Products and Complete a VPAT
-
Product-Specific Voluntary Product Accessibility Templates
|
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High |
Electronic and Information Technology (E&IT):
Knowledge of applicable equipment, computer hardware and application
software including. E&IT is information technology (IT), as defined
by Federal Acquisition Regulation (FAR) 2.101. E&IT has the same meaning as "information technology" except
E&IT also includes any equipment or interconnected system or subsystem of
equipment that is used in the creation, conversion, or duplication of data
or information. The term E&IT, includes, but is not limited
to, telecommunication products (such as telephones), information kiosks and
transaction machines, worldwide websites, multimedia, and office equipment
(such as copiers and fax machines).
Practical applications of knowledge:
|
|
|
Above Average |
Customer Support:
Knowledge of principles and processes for providing customer support. This
includes customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.
Practical applications of knowledge:
Providing
live support options that are fully accessible, usable, and useful to
customers with disabilities
Designing products and services that enable support staffs to provide people with disabilities
the same level of support as everyone else;
Understanding how assistive technologies enable people with disabilities
to access your company's web-based and telephone-based support services;
|
-
Brief Overview of the Access Needs of People with Disabilities
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How People with Disabilities Use the Web
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Accessible Help Desks
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Adaptive (Assistive) Technology
|
|
High |
Design:
Knowledge of design techniques, tools, and principles involved in production
of precision technical plans, blueprints, drawings, and models.
Practical applications of knowledge:
-
Determining whether new features may positively or negatively affect users
with disabilities;
-
Evaluating the accessibility of current versions of your applications in order
to help identify and prioritize enhancements for the next version;
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Training your testing staff to recognize accessibility issues and
opportunities;
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Identifying ways to address accessibility in the documentation process;
|
-
Accessibility Evaluation Matrices and Guidelines by Disability
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Product-Specific Voluntary Product Accessibility Templates
-
The Product Development Cycle
-
Best Practices: Voluntary Product Accessibility Templates (VPATs)
-
How to Evaluate Telecommunications Products and Complete a VPAT
Design Ideas Library
-
Telecommunications: Guidelines for Accessibility
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Accessibility Guidelines for Public Access Terminals
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Accessibility Guidelines for Application Software
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Adaptive (Assistive) Technology
|
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Average |
Economics:
Knowledge of how the forces of supply and demand allocate resources.
Subdivided into microeconomics, which examines the behavior of
firms, consumers and the role of government; and macroeconomics, which looks
at inflation, industrial production, and the role of government. |
|
|
Average |
Education and Training:
Knowledge of principles and methods for curriculum and training design,
teaching and instruction for individuals and groups, and the measurement of
training effects. |
|
|
High |
Engineering and Technology:
Knowledge of the practical application of engineering science and
technology. This includes applying principles, techniques, procedures, and
equipment to the design, programming, development and production of Electronic and Information
Technologies.
Practical applications of knowledge:
-
Including people with disabilities, and organizations who employ them,
in your feedback process;
-
Including people with disabilities and developers of assistive technology in
field and beta tests;
-
Helping programmers and designers avoid decisions that unintentionally build
in barriers to accessibility;
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Prioritize bugs fixes to take into account that some bugs are of especial
importance to users with disabilities, out of proportion to their impact on
the average user;
Including subjects who have disabilities in usability and accessibility
testing
Verifying Accessibility
|
-
International Standards
-
Design Ideas Library
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Section 508 for Software Developers
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Building and Buying Accessible Software
-
Best Practices: Voluntary Product Accessibility Templates (VPATs)
-
How to Evaluate Telecommunications Products and Complete a VPAT
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Product-Specific Voluntary Product Accessibility Templates
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Verifying Accessibility
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Adaptive (Assistive) Technology
-
Refreshed Accessibility Standards and Guidelines in Telecommunications and
Electronic and Information Technology
|
|
Average |
Finance and Accounting:
Knowledge of financial and accounting principles and practices, the
financial markets and the analysis and reporting of financial data. |
|
|
Above Average |
Laws, standards, guidelines, government regulations:
Knowledge of laws, standards, precedents, government regulations, agency
rules, and the democratic political process. |
-
Section 508 Reference Guide
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Section 508 Overview for Managers
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International Standards
-
Refreshed Accessibility Standards and Guidelines in Telecommunications and
Electronic and Information Technology
|
|
Average |
Sales and Marketing:
Knowledge of principles and methods for showing, promoting, and selling
products or services. This includes marketing strategy and tactics, product
demonstration, sales techniques, and sales control systems. |
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